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Shipping Policy

Company Name: Digital Mesh Pty Ltd
ABN: 88 684 156 590
ACN: 684 156 590

Last updated: 20th February 2025

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At Digital Mesh Pty Ltd, we strive to make selling your tech as easy and transparent as possible. This Shipping Policy outlines the terms and conditions for sending equipment to us, including responsibilities, packaging guidelines, and liability.

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1. Shipping Overview

We offer two options for sellers across Australia:

  1. Scheduled Pickup – For large or bulk orders, we may arrange pickup directly from your location.

  2. Self-Shipment – Sellers may choose to ship their equipment to us using a courier or postal service of their choice.

Before sending any items, all shipments must be approved and accompanied by a confirmed quote or agreement.

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2. Shipping Costs

  • If Digital Mesh arranges pickup, we will confirm whether any shipping or logistics costs apply before collection.

  • If you choose to ship items yourself, you are responsible for all shipping costs unless otherwise agreed in writing.

We do not reimburse postage, courier fees, or insurance unless prior arrangements have been made.

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3. Packaging Guidelines

To ensure your equipment arrives safely:

  • Use strong, secure boxes and protective padding.

  • Remove or secure any detachable components (e.g., batteries, chargers, accessories).

  • Clearly label each package with your name, business name, and a reference number if provided.

  • Include a copy of the approved quote or correspondence inside the package.

We are not responsible for items that are damaged due to poor packaging.

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4. Tracking and Insurance

We strongly recommend:

  • Using a tracked and insured courier service.

  • Keeping proof of shipment and tracking information until the transaction is complete.

Digital Mesh is not liable for lost or damaged items in transit when shipped by the sender.

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5. Unauthorised or Unsolicited Shipments

Please do not send equipment without prior approval or a confirmed agreement. Unsolicited shipments:

  • May be refused or returned at your expense;

  • May not be processed for purchase;

  • Will not be covered under any of our policies.

Always contact us first before shipping any goods.

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6. After Delivery

Once we receive your equipment:

  • Our team will inspect and verify the items.

  • If everything is as described, we will proceed with payment.

  • If there are discrepancies, we will contact you with a revised offer or return options.

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7. Contact Us

If you have any questions about shipping, packaging, or the status of your delivery, please contact:

Digital Mesh Pty Ltd
Email: larkin.thomas@digitalmesh.com.au
Phone: [insert phone number]
Website: https://www.digitalmesh.com.au

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